Why are recipients seeing “Link has expired or document no longer exists.” when I send the files via "Ad Hoc Email File Transfer" trigger action? - Powered by Kayako https://jscape.kayako.com Help Desk Software

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Why are recipients seeing “Link has expired or document no longer exists.” when I send the files via "Ad Hoc Email File Transfer" trigger action? Posted by Daniel Demecillo II, Last modified by Van Glass on 07 December 2011 11:16 AM
If you are certain the file does exist and the download link has not expired then please make sure that the file path entered in any of the fields "File1" to "File5" are relative to the account’s root directory. The account being the one entered on the "Login" field.
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