Knowledgebase
How to create a user report if the report is so large, it can't load on the browser
Posted by John Villanueva on 04 August 2018 03:26 AM

The User Report (Users > Users > User Report button) feature can provide detailed information about how users are set up. Unfortunately, if this report gets too large, it usually has difficulty loading on a browser. 

One workaround for generating this kind of report is to export the data directly to a CSV file using one of the Java classes attached to this article. This workaround has to be done in the command line/terminal. 

The command as well the .class used can differ depending on the version but here are some of them.

 

Note: If the client.cfg file does not exist, you need to run the js-client-configuration command line utility first.

Note: Since Kayako automatically renames the class filenames to lowercase, please rename the attached *.class files to MFT_UserList93.class and MFT_UserList102.class respecitively after downloading.

For versions 9.3 and 10.0

Copy the attached MFT_UserList93.class file into <mftserver installdir> then execute the following command while inside <mftserver installdir>. Please replace <domain> accordingly.

java -classpath .:libs/ftpserver.jar MFT_UserList93 etc/client.cfg <domain> > users.csv

You should then have users.csv file generated after containing a report of all your users in CSV format.

 

For versions 10.1 and 10.2

Copy the attached MFT_UserList102.class file into <mftserver installdir> then execute the following command while inside <mftserver installdir>. Please replace <domain> accordingly. 

java -classpath .:./libs/ftpserver.jar:./libs/bcprov-jdk15on-158.jar MFT_UserList102 etc/client.cfg <domain> > users.csv

You should then have users.csv file generated after containing a report of all your users in CSV format.



Attachments 
 
 mft_userlist93.class (8.58 KB)
 mft_userlist102.class (8.65 KB)
(0 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk Software by Kayako fusion